Refund policy

Our Return Philosophy

We hope every package from Teddy Beariere™ becomes something you genuinely enjoy wearing, using, or gifting. Because our collections include both limited-stock merchandise and products made especially for each customer, return eligibility depends on the type of item purchased. If something is not right, we will do our best to make it right.

Please contact us before returning anything. Items sent back without prior approval may not be accepted.

Return Window

Eligible return requests must be submitted within 30 days of delivery. To begin a return, email tj@teddybco.com with your full name, order number, the item you wish to return, and the reason for your request.

Bear Bottom™ Limited-Stock Items

Eligible Bear Bottom™ items may be returned within 30 days of delivery if they are:

Unworn, unused, and unwashed
Free from stains, odors, pet hair, makeup, deodorant, or other signs of use
Returned with all original tags, packaging, and accessories, when applicable
In resalable condition

Because Bear Bottom™ is a limited-edition collection, replacement sizes or colors may no longer be available. When a requested replacement has sold out, an approved return will generally be refunded rather than exchanged.

Made-to-Order and Print-on-Demand Items

Many Teddy Beariere™, Sweets™, and TeddyB Tennis™ products are made specifically after an order is placed. Because these products are made to order, we generally do not accept returns or exchanges for:

Buyer’s remorse or a change of mind
An incorrect size, color, or product selected by the customer
Minor variations in color or design placement caused by differences in screens or production methods

Please review product descriptions, measurements, and size charts carefully before ordering. Exceptions may be reviewed individually by Teddy Beariere LLC, but approval is not guaranteed.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. Contact us within 30 days of delivery if an item is damaged, defective, misprinted, or different from what you ordered.

Please include:

Your order number
A clear description of the problem
Clear photographs showing the entire item and the issue
A photograph of the shipping label or packaging, when relevant

After reviewing the claim, we may offer a replacement, refund, store credit, or another appropriate resolution. Photographs or other documentation may be required before a replacement or refund can be approved.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, misprinted, or incorrect:

Made-to-order and print-on-demand products
Gift cards
Personalized or customized products
Items marked “Final Sale” or “No Returns”
Worn, washed, altered, stained, or damaged merchandise
Items returned after the applicable return period

Return Shipping

Customers are responsible for return shipping costs for approved returns based on preference, fit, or change of mind. Original shipping charges are non-refundable.

If a return is caused by our error or by an item arriving damaged, defective, misprinted, or incorrect, we will provide instructions for the appropriate resolution and may cover the required shipping costs.

Do not mail products directly to Printful or to any address printed on the package unless we specifically instruct you to do so.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card issuer to process and post the refund. Original shipping charges are not refundable unless the return resulted from our error.

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel an order or change its size, color, item, or shipping address. We will try to help, but changes cannot be guaranteed after an order has entered fulfillment or shipped. Production of made-to-order products may begin shortly after checkout.